Frequently Asked Questions
Everything you need to know about your cycling journey with La Bicicletta Toronto.
Do you offer international shipping for high-end frames and components?
Yes, we ship premium cycling gear worldwide. Shipping rates and delivery times are calculated at checkout based on your destination and the weight of the items.
Can I pick up my order in-store at the Toronto location?
Absolutely. Select the 'In-store Pickup' option during checkout. You will receive an email notification as soon as your order is ready for collection at our Castlefield Avenue shop.
What is your return policy on cycling apparel and accessories?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, bib shorts and socks must be in their original, unopened packaging.
Are the bikes sold online fully assembled?
Bikes shipped locally or internationally are partially disassembled for safety and require professional assembly. If you choose in-store pickup, your bike will be fully built and tuned by our expert mechanics.
Do you provide professional bike fitting services?
Yes, we offer comprehensive bike fitting sessions to ensure optimal performance and comfort. You can book an appointment through our website or by contacting the shop directly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for secure online transactions.